Returns & Exchanges
At ZOLO, we want you to love your fit, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. If your purchase isn't quite right, we are here to help you find the perfect replacement or issue a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all clothing tags and hygiene seals remain intact.
Ship It Back
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized shipping location.
Receive Your Refund
Once our warehouse inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing