Frequently Asked Questions
Everything you need to know about shopping with ZOLO.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. We offer free standard shipping on all orders over $75.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are always free, while returns for a refund incur a small $5 restocking fee.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
ZOLO accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your garments ethically manufactured?
Yes, ZOLO is committed to sustainable fashion. We partner only with factories that guarantee fair wages, safe working conditions, and use eco-friendly fabrics whenever possible.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.